We want you to be happy with every order from Krishna Bazar. This policy explains cancellations, returns and refunds.
Cancelling an order
- You can cancel from the order screen until the store starts packing it.
- After packing starts, contact customer care; we will cancel if the order has not left the store.
Missing, damaged or wrong items
- Check your items at delivery. Report missing, damaged, expired or wrong items within 24 hours from Help on the order screen, with a photo if possible.
- After verification we will refund the item or send a replacement.
Items that cannot be returned
Fresh fruits, vegetables, dairy, bakery, frozen and other perishable items cannot be returned once accepted, unless they were damaged or spoiled at delivery. Opened personal care and hygiene products cannot be returned.
How refunds are paid
- Online payments: refunded to the original payment method within 5-7 working days after approval.
- Cash or UPI on delivery: refunded to your Krishna Bazar wallet or by UPI.
- Wallet refunds are added instantly after approval.
Order cancelled by us
If we cancel an order or an item is unavailable, any amount you paid for it is refunded automatically.
Contact
Phone: +917000000001
Email: the Help section of the app